Convenient Virtual Care Options
Choose the most convenient virtual option for you at Sanford Health. You can schedule an appointment or get care from the comfort of your own home, at work or on the go. Connect with a provider using your computer or mobile device.
Get care when and where you need it most.
E-Visits
Request an e-visit through My Sanford Chart. You’ll complete an online questionnaire and get a diagnosis from a provider within hours.
Video Visits
All it takes to connect to a health care provider is a device with internet access. Video visits are available 24/7.
Virtual Behavioral Health
Schedule an online visit with a licensed therapist or psychiatrist from the comfort and privacy of home.
E-Visits
Through e-visits, you’ll complete an online questionnaire to inform an experienced health care provider about your symptoms without going to or calling a clinic.
After you submit your information, the next available provider will assess your condition and get back to you within four hours with:
- A diagnosis
- A prescription (if needed)
- A recommendation to visit a clinic for further evaluation or testing (if needed)
You’ll receive this response through My Sanford Chart.
Who Can Complete an E-Visit?
E-visits are available to anyone in Minnesota, North Dakota and South Dakota.
When to do an E-Visit
E-visits are appropriate for several common issues including:
2 months to 2 years old
- Diaper rash 2 months and older
- Abrasions and scrapes
- Eyelid infection (blepharitis)
- Head lice
- Insect bites
- Pink eye
- Skin infections
2 years and older
- COVID-19
6 years and older
- Allergies and hay fever
- Rashes
- Sunburn
12 years and older
- Acne
- Athlete’s foot
18 years and older
- Back pain
- Breastfeeding mastitis
- Cough
- Diarrhea
- Flu
- Heartburn
- Sinus problems
- Urinary problems (females up to age 65)
- Vaginal discharge
How to do an E-Visit
- Sign in to your My Sanford Chart account.
- Select Menu and click E-Visit in the Find Care section.
- Follow the prompts to tell us about your symptoms and complete the e-visit questionnaire.
How much does an E-Visit cost?
E-visits are $39. To pay for the visit, you can use a credit, debit, FSA or HSA card.
On-Demand Video Visits
A video visit is a video call with a Sanford Health provider using your mobile device and My Sanford Chart account. During a video visit, a provider will ask you about your symptoms and can:
- Discuss a treatment plan with you
- Order prescriptions (if needed)
- Advise you if you should visit a clinic for further evaluation or testing
Who Can Complete a Video Visit?
On-demand video visits are available to anyone in Arizona, Florida, Iowa, Minnesota, Nebraska, North Dakota, South Dakota, and Texas.
When to do a Video Visit
On-demand video visits are appropriate for urgent care health needs, including:
- Acne
- Allergies or hay fever*
- Athlete’s foot
- Back pain*
- Breastfeeding mastitis
- Cold and Influenza (flu) symptoms*
- Cuts and scrapes
- Head lice and insect bites
- Nausea*
- Heartburn and diarrhea*
- Pink eye or eyelid infections
- Rashes or sunburns
- Runny or stuffy nose*
- Sinus problems
- Urinary symptoms
- Vaginal discharge
*Best care option for this condition
How to do a Video Visit
For an on-demand video visit:
- Sign in to your My Sanford Chart account.
- Select Menu and click On-Demand Video Visit in the Find Care section.
- Follow the prompts to get started. After answering a few short questions, you’ll receive a message in My Sanford Chart when a provider is ready to begin.
To schedule a video visit:
- Sign in to your My Sanford Chart account.
- Select Menu and click Schedule an Appointment in the Find Care section.
- Select Acute/Urgent Care Video Visit.
- Follow the prompts and choose a time that works best for you.
How much does an On-Demand Video cost?
E-visits are $69. To pay for the visit, you can use a credit, debit, FSA or HSA card.
Virtual Behavioral Health
A Virtual Behavioral Health visit is a video call with a licensed therapist or psychiatrist using your mobile device, tablet or computer and My Sanford Chart account. During a Virtual Behavioral Health visit, a provider can:
- Identify and diagnose mental, behavioral or emotional disorders
- Create treatment plans
- Order prescriptions (if needed)
Who Can Complete a Virtual Behavioral Health visit?
Virtual Behavioral Health visits are available to anyone age 10 and older in Iowa, Minnesota, North Dakota, or South Dakota.
When to do a Virtual Behavioral Health visit
Schedule an online behavioral health visit with a therapist if you’re experiencing:
- A change in your eating or sleeping habits
- A lack of interest in activities you once enjoyed
- A new mental health concern
- Symptoms of burnout
- Relational or emotional issues, including trouble managing emotions
- Unhealthy habits that are affecting your quality of life
Schedule an online behavioral health visit with a psychiatrist if you:
- Are noticing significant changes in your mood, such as going from feeling sad to energetic in a short period of time
- Are taking medications for conditions such as bipolar disorder, ADHD or schizophrenia
- Have seen a psychiatrist in the past
- Have seen or heard things that others do not
How to do a Virtual Behavioral Health visit
- Sign in to your My Sanford Chart account.
- Select Menu and click Schedule an Appointment in the Find Care section.
- Select Virtual Behavioral Health.
- Follow the prompts and choose a time that works best for you.
My Sanford Nurse
What is My Sanford Nurse
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Reach an experienced Sanford Health nurse now over the phone. Available 24 hours a day, seven days a week, a nurse is here to assess your symptoms and answer your health questions. Based on your condition, your nurse can tell you whether to go to the clinic or the ER. |
Call a Nurse in your Area Today
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